Support Engineer

About the role

You'll handle technical questions from customers, trace failing requests through our logs and fix the root cause with the team.

What you'll do

• Debug integrations using request IDs, logs and replays

• Write help articles for the questions we see twice

• Pair with engineers on fixes for customer-reported bugs

You might be a fit if

• You've supported a technical product or worked as a developer

• You stay calm and clear when a customer is stressed

• You can read Node, Python or Go well enough to spot a bug

How we hire

A 30-minute intro call, a paid take-home that mirrors real work (capped at 4 hours), a pairing session with the team, and a final chat with a founder. Most processes take under three weeks.