Security
4 min read
How long Tessera keeps your events and how to delete user data on request.
Raw events are kept for 13 months on Growth and up to 7 years on Enterprise. Aggregated metrics are kept for as long as your workspace exists.
Send a deletion request with the userId and Tessera removes that user’s events from storage and every connected destination that supports deletion. You’ll get a confirmation webhook when it’s done.
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Support
Docs answer most questions. For everything else, the engineers who built the API are one message away.
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Maya · Northwind
Our webhooks stopped at 14:02 UTC. Request ID req_8f2a91.
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Priya · Tessera engineer
Found it. Your endpoint returned 502 for 3 minutes. We replayed 214 events, all delivered.
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